In today’s fast-paced business environment, growth and scalability are critical components of success. As businesses expand, it’s essential to have the right people in place to drive innovation, efficiency, and productivity. However, staffing can be a daunting challenge, especially for small and mid-sized businesses. Recruiting, hiring, and retaining top talent is time-consuming, expensive, and often …
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In today’s highly competitive business environment, the customer experience has become a critical factor in determining a company’s success. Consumers have higher expectations than ever before and are more discerning when it comes to choosing products and services. They want a seamless, positive, and memorable experience that meets their needs and exceeds their expectations. Companies …
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The concept of call centers can be traced back to the early 1960s, when large organizations began using centralized switchboards to handle incoming and outgoing calls. These early call centers were often referred to as “telephone answering units,” and they were used primarily to handle incoming calls from customers or clients. As technology advanced, call …
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In today’s fast-paced world, where a constant and instant flow of information leads to sudden changes in business decisions are crucial. More and more employees are feeling the pressure to cope with the demands of those changes such as economic, political, and societal shifts, especially during the time of COVID-19 lockdowns. The demands expected of …
Are you an Apple ecosystem user? Have you experienced the seamless integration of each of their products, namely where you can take information from one of them, and effortlessly migrate it to another device? Imagine having a business where you could do this, but with processes. Now that technology changed the way we live. The …
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Are you a business owner? and have you ever wondered what your customer thinks about your business, product, or service? Customer perception about your business is important to gather leads and improve brand awareness, however, customer satisfaction is a different metric all on its own. For organizations, customer satisfaction scores (CSAT) or CSAT solutions measure …
Staff augmentation is the use of external personnel to scale the number of staff temporarily within an organization. Essentially the scaling of staff for a business is provided by third-party service providers also known as business process outsourcing (BPO) companies. Moreover, BPO companies’ term for staff augmentation is hourly and projects, it is a pay-by-the-hour …
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Most people have unknowingly mistaken the outsourcing industry for another fancy term for “sweatshops”, which is far from outsourcing services, this mistake in identity harms people’s perception of BPO companies. On the business side, outsourcing is a professional and well-regulated industry that offers its service to companies that intend to be more cost-effective in their …
Over the recent years, outsourcing has moved away from its beginnings of traditional voice only related jobs. Now, changes brought about by the changing conditions of a fast-paced business environment has led to a seismic shift on how we perceive outsourcing services. Countless jobs, whether or not they are in a specialized field of expertise …
An organization, in the legal sense, is called a juridical entity or commonly referred to as a juridical person, a non-human legal entity which means it’s an organization that is not a natural person (human beings). An organization has by law, the protection of rights to own property, engage in contracts, and responsibilities to comply …
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