Increasing Call Center Agent Performance in 2023

The concept of call centers can be traced back to the early 1960s, when large organizations began using centralized switchboards to handle incoming and outgoing calls. These early call centers were often referred to as “telephone answering units,” and they were used primarily to handle incoming calls from customers or clients.  As technology advanced, call …

Tips On How To Avoid Employee Burnout

In today’s fast-paced world, where a constant and instant flow of information leads to sudden changes in business decisions are crucial. More and more employees are feeling the pressure to cope with the demands of those changes such as economic, political, and societal shifts, especially during the time of COVID-19 lockdowns. The demands expected of …

Business Interoperability: Seamless Integration of Processes

Are you an Apple ecosystem user? Have you experienced the seamless integration of each of their products, namely where you can take information from one of them, and effortlessly migrate it to another device? Imagine having a business where you could do this, but with processes. Now that technology changed the way we live. The …

What Is A Customer Satisfaction Score?

Are you a business owner? and have you ever wondered what your customer thinks about your business, product, or service? Customer perception about your business is important to gather leads and improve brand awareness, however, customer satisfaction is a different metric all on its own. For organizations, customer satisfaction scores (CSAT) or CSAT solutions measure …

Everything You Need To Know About Staff Augmentation

Staff augmentation is the use of external personnel to scale the number of staff temporarily within an organization. Essentially the scaling of staff for a business is provided by third-party service providers also known as business process outsourcing (BPO) companies. Moreover, BPO companies’ term for staff augmentation is hourly and projects, it is a pay-by-the-hour …

Types Of Outsourcing

Most people have unknowingly mistaken the outsourcing industry for another fancy term for “sweatshops”, which is far from outsourcing services, this mistake in identity harms people’s perception of BPO companies. On the business side, outsourcing is a professional and well-regulated industry that offers its service to companies that intend to be more cost-effective in their …

Solutions To Reduce Workplace Attrition

An organization, in the legal sense, is called a juridical entity or commonly referred to as a juridical person, a non-human legal entity which means it’s an organization that is not a natural person (human beings). An organization has by law, the protection of rights to own property, engage in contracts, and responsibilities to comply …

Pros and Cons of Outsourcing

Nowadays outsourcing services have become the norm. Business had to rely upon BPO companies for their other important functions such as HR, customer service, recruitment, and numerous administrative task to name a few.  This widespread success had companies asking for more knowledge-specific services such as Engineering, Architecture, Medical, and many more. That being said, their …