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BY KENNETH PANGAN In today’s fast-paced business environment, growth and scalability are critical components of success. As businesses expand, it’s essential to have the right people in place to drive innovation, efficiency, and productivity. However, staffing can be a daunting challenge, especially for small and mid-sized businesses. Recruiting, hiring, and retaining top talent is time-consuming,…

BY KENNETH PANGAN In today’s highly competitive business environment, the customer experience has become a critical factor in determining a company’s success. Consumers have higher expectations than ever before and are more discerning when it comes to choosing products and services. They want a seamless, positive, and memorable experience that meets their needs and exceeds…

BY KENNETH PANGAN The concept of call centers can be traced back to the early 1960s, when large organizations began using centralized switchboards to handle incoming and outgoing calls. These early call centers were often referred to as “telephone answering units,” and they were used primarily to handle incoming calls from customers or clients.  As…

BY KENNETH PANGAN In today’s fast-paced world, where a constant and instant flow of information leads to sudden changes in business decisions are crucial. More and more employees are feeling the pressure to cope with the demands of those changes such as economic, political, and societal shifts, especially during the time of COVID-19 lockdowns. The…

BY KENNETH PANGAN Are you an Apple ecosystem user? Have you experienced the seamless integration of each of their products, namely where you can take information from one of them, and effortlessly migrate it to another device? Imagine having a business where you could do this, but with processes. Now that technology changed the way…

BY KENNETH PANGAN Are you a business owner? and have you ever wondered what your customer thinks about your business, product, or service? Customer perception about your business is important to gather leads and improve brand awareness, however, customer satisfaction is a different metric all on its own. For organizations, customer satisfaction scores (CSAT) or…