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Remote customer service representatives focus on improving the customer experience, just as an in-office team does. Voice and non-voice roles cover different channels. The published role profile describes candidates with one or two previous call centre roles, alongside graduates and professionals moving into the industry. Non-voice experience commonly includes email or chat support.

Remote technical support representatives help resolve customer issues efficiently through voice or non-voice channels. The published role profile describes applicants with one to two years of technical support experience, as well as graduates and customer service professionals moving into technical support.

Data entry specialists review or check documents and enter the information into a database. Digital documents can be handled remotely; paper documents can be scanned first. The published applicant profile includes experienced data entry personnel, graduates, and people changing careers.

Quality assurance specialists work alongside the team they support. For a customer service team, aligned schedules allow real-time or regular feedback and coaching. The published role profile describes customer service or technical support experience followed by a move into quality assurance.

Sales representatives focus on closing deals through inbound or outbound calls. Relevant experience varies by the type of sales, and upselling may form part of either role. The role description explains that phone-based sales can be performed remotely with the right calling tools.

Team leaders and supervisors provide updates, support morale, and act as your on-the-ground contact in a remote environment. The role profile highlights previous team leadership and call centre experience, often in the department being supervised—for example, quality assurance experience for a QA team leader.